Return Goods Procedure and Policy

The Purpose of this document is to describe the policy and state the conditions for returning non-defective goods.  In the unlikely event any Pacific Bearing goods are defective, see paragraphs 9, 10, 11 and 14 of the Sale Order terms and conditions.

Return Policy:

Pacific Bearing Company will accept returns on Standard Stock Items ONLY. Length Products, Slides, Heavy Rail (excluding standard heavy rail bearings), Hardened Crown Roller Track, Support Rails, Redi-Rail Drawer Slides, Dolphin Guides, Feather Rail and special orders are NOT returnable. Simplicity Bearings with Red Frelon liner are NOT returnable. Any material returned to PBC without proper paperwork or without an assigned RA number will be returned to the customer at customer expense.

Customer must provide to PBC the Original Order number, Customer Purchase Order Number, Item Number, Quantity and detailed reason for the return. PBC_RMA Verification Report will be faxed to the customer with a RA number for authorization to return the material. All information will be contained on this form based on the information surrounding the return of goods. This form must be sent back with the material to process the RA appropriately.

If the material is returned to be reworked, an order will be entered to ship material back to the customer with any additional rework charges included on this replacement order. Customer is liable for all rework charges incurred and the freight back. Original customer purchase order number will be used and will be identified as a replacement order with a – R following the original customer purchase order number.

Conditions:

•  All returns must have authorization with a RA number.
• Pacific Bearing Company must authorize the return of all products and assign a RA number prior to the customer shipping material back.
• PBC must be contacted within 60 days of receipt of product to request a RA number.
• Once a RA number is assigned, the product must be returned to PBC within 30 days.
• The Customer will pay return freight charges.
• The RA number must appear on the outside of the package containing the parts to be returned and include PBC RA form as the packing list.
• If product is sent to PBC for return without a RA number, the product will be returned to the sender.
• If there are parts returned with a specific RA number that was not assigned the material will be returned to the sender upon arrival at PBC.
• A 25% restocking fee will be charged on all returns, unless it is due to PBC error.
• Credit is subject to Quality approval for resale.
• Return of higher quantities other than what was originally shipped will not be authorized.
• Determination will be made by PBC in regards to action taken with returned material (credit, rework, or return to stock).
• Credit provided to the customer will always be determined after quality inspection
• Customer must state what is done with the material when returned and it is deemed scrap.
• If the return is an Annual Return or a Semi Annual Return the customer must place an offsetting order of the same or greater value.
• All Annual Returns or Semi Annual Returns will be issued credit only after approval from Quality Inspection and verified that the goods are on the returnable list. If any of the goods are not on the returnable list or do not pass Quality Inspection they will be returned to the customer or scrapped with prior approval from the customer. There will be no credit issued for any of the goods that fall into this category

Returnable Items List:

Simplicity Bearings (Frelon Gold and Frelon J ONLY) & Housings

Square Bearings

Hardened Crown Rollers & Accessories

Hevi-Rail Bearings

Redi-Rail Sliders, Rollers, & Mounting Accessories

Support Blocks